Privacy Policy
Last updated: 23 November 2023
1. Introducción
Welcome to EchoCard
Thank you for choosing EchoCard, your innovative solution for creating, managing and sharing digital business cards. At EchoCard, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share and protect information related to our mobile services, website and any software provided in or in connection with EchoCard services (collectively, the "Service").
Our Privacy Policy is designed to help you understand:
- What information we collect and why we collect it.
- How we use that information.
- The options we offer, including how to access and update your information.
We believe in transparency and are committed to being open about our privacy practices. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
Scope of This Policy
This Privacy Policy applies to all users of EchoCard worldwide. It includes information that allows us to send your digital business card to other users and services on your behalf.
Please note that this policy applies only to information collected through EchoCard and not to information collected from other channels.
By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with any terms of this Policy, please do not use our services.
2. Information Collected
2.1. Information you provide directly:
- Registration Data: When you create an account on EchoCard, we provide personal information that includes your name, email address, phone number, and other contact details.
- Digital Business Card Information: Information that the user decides to include in their digital business cards, such as occupation, company, company address, social media, and photographs.
- Communications with EchoCard: Information that you send when you communicate with our customer support team, including inquiries, comments, or problem reports.
2.2. Information we collect automatically:
- Usage Data: We collect information about how you interact with our services, including the pages you visit, the time you spend on each page, and the actions you perform within the EchoCard application.
- Technical Data: Technical information about the device you use to access our services, such as your IP address, browser type, software versions, language settings, and time zone settings.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your activity on our service, which helps us improve your experience and optimize the functionality of EchoCard.
2.3. Information we collect from other sources:
- Social Media and Third-Party Platforms: If you choose to link, create or log in to your EchoCard account through a third-party service (such as Facebook, LinkedIn, etc.), we receive information from that service (such as your username, basic profile information, and list of friends) according to the authorizations granted through those services.
- User References: If you are invited to EchoCard by another user, we may receive limited information about you, such as your email address or phone number, which helps us facilitate your registration in our service.
3. Information Use
In EchoCard, we commit to using your personal information responsibly and for the purpose of improving your experience with our services. Below, we detail how we use the information we collect:
- To provide and manage services:
- Account Activation and Maintenance: We use your information to activate and maintain your account on EchoCard, allowing you to access and use our services.
- Service Personalization: Your information helps us personalize your experience, adjusting the content and functionality of the service to your needs and preferences.
- To improve and develop new services:
- Feedback and Development: We use the feedback and information collected to understand how our services are used and to identify areas for improvement, which guides the development of new features and functionalities.
- Analysis and Statistics: We analyze the information collected to evaluate and improve the effectiveness of EchoCard, develop new products or services, and perform statistical or market analysis.
- To communicate with you:
- Service Communications: We may use your information to send you messages about updates, errors, alerts, and notifications related to the service.
- Promotions and Special Offers: With your consent, we may use your information to send you promotions or communications about EchoCard products and services that we believe may be of interest to you.
- To protect our services and users:
- Security and Fraud Prevention: We use your information to detect, investigate, and prevent fraudulent activities, abuse of our services, and violations of our policies, and to protect the security of our operations.
- Legal and Regulatory Compliance: We may use the information collected to comply with applicable laws and regulations, respond to legal requests, and protect our rights or the rights of others.
- To support research and development:
- Studies and Analysis: The information may be used to conduct studies and investigations that allow us to improve our understanding of the use of our services and contribute to the development of innovations in the digital business card industry.
4. Share and Disclose Information
4.1. Share with Third Parties
- Service Providers: EchoCard may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, marketing and advertising, and technical support. These service providers are authorized to use your information only to the extent necessary to provide these services to us and are obligated to protect the confidentiality and security of your information.
- Business Partners: With your consent, we may share information with business partners that offer products or services that we believe may be of interest to you. We will always provide you with the option to opt out of such sharing.
4.2. Corporate Changes
- Corporate Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or any other form of sale of some or all of our assets, your information may be transferred as part of that transaction. We will ensure that any buyer treats your information with the same care as we do.
4.3. Legal Requirements and Compliance
- Legal Compliance: We may disclose your information if we believe it is reasonably necessary to comply with laws, regulations, legal processes, or government requests.
- Protection of Rights: We may also disclose information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise permitted by law.
4.4. Public Disclosure
- Share with your Consent: Apart from the situations mentioned above, you will be notified when your personal information may be shared with third parties, and you will have the opportunity to choose not to share the information.
5. Information Security
5.1. Data Storage
- Storage Location: The information collected through EchoCard services is stored on secure servers located in [specify the location, for example, United States]. Depending on your location and the nature of the data provided, your information may be processed and stored in a country different from your own.
- Data Retention: We retain your personal information only for as long as necessary to provide EchoCard services and for legal or regulatory purposes. When we no longer need your personal information, we delete it from our systems and records and/or take measures to anonymize it so that it cannot be linked to you.
5.2. Information Security
- Technical Security Measures: We use a variety of technical security measures to protect your personal information against unauthorized access, use, or disclosure. These measures include, among others, the encryption of communication through the SSL protocol, the encryption of data at rest, firewalls, and physical access controls to our data centers.
- Security Policies: In addition, we implement security policies and internal procedures designed to protect personal information; these include strict access controls, authentication protocols, and periodic security audits.
- Training of Personnel: All of our personnel receive training on the importance of security and privacy, and we are committed to taking appropriate disciplinary measures to enforce the privacy responsibilities of our employees.
5.3. Security Breaches
- Notification of Breaches: In case of a security breach that affects your personal information, we will notify you without delay and in accordance with applicable laws. We will take all reasonable measures to minimize the damage and restore the integrity of our systems.
- Corrective Measures: As part of our response to security breaches, we will investigate the incident, work to identify the underlying causes, and take appropriate measures to strengthen data protections to prevent recurrence of a similar breach.
5.4. International Data Transfers
- Secure Transfers: When we transfer personal information outside of the European Economic Area, we do so on the basis of standard contractual clauses approved by the European Commission or other legally appropriate mechanisms to ensure an adequate level of data protection in accordance with European legislation.
6. User Access and Control of Information
6.1. Access and Control Rights
- Access to Information: You have the right to access the personal information that EchoCard possesses about you. You can request a copy of your personal information at any time by contacting our support team.
- Corrections and Updates: If your personal information changes, or if you believe that the information we have is not accurate, complete, or up to date, you have the right to request that we correct, update, or complete this information.
- Deletion of Information: You can request the deletion of your personal information from our records. However, we may retain certain data when necessary for legal reasons or to comply with applicable regulations.
- Restriction of Processing and Data Portability: In certain circumstances, you have the right to request the restriction of processing of your data, as well as the right to the portability of your personal data.
- Opposition to Processing: You have the right to object to the processing of your personal data in certain circumstances, including the processing for direct marketing purposes.
6.2. Exercise of Rights
- Request Procedures: To exercise any of these rights, please send a detailed request to our support team via [email/contact]. Ensure you provide sufficient information so we can identify you and process your request.
- Response Time: We strive to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex or if you have made multiple requests.
- No Cost: No charge will be made for access to your personal information (nor for exercising any other right). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
6.3. Data Retention
- Retention Based on Need: We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including the purposes of satisfying any legal, accounting, or reporting requirements.
- Retention Criteria: The criteria used to determine our retention periods include the amount, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure of your data, the purposes for which we process your personal data, and if we can achieve those purposes through other means.
6.4. Minor Privacy
- Protection for Minors: We do not intentionally collect data from users under 18 years of age. If you become aware that a minor has provided personal information without consent, please contact us so we can take the necessary measures.
7. Cookies and Similar Technologies
7.1. What are Cookies
Definition: Cookies are small text files placed on your device while browsing the internet. These cookies are used to remember your information and preferences, improve your user experience, and personalize the content and ads you see online.
7.2. Use of Cookies by EchoCard
- Functionality: We use cookies to improve and personalize your experience on EchoCard. This includes keeping your session active, remembering your preferences and settings, and ensuring the functionality of our platforms.
- Analysis and Performance: We use cookies to collect data about your interaction with our service, monitor performance, and perform analysis that helps us improve our services.
- Advertising: With your permission, we may use cookies to show you personalized ads that are relevant to your interests.
7.3. Similar Technologies
- Beacons and Tags: In addition to cookies, we use other technologies such as web beacons (also known as "pixel tags") to track user activities and compile statistics on usage and response rates.
- Local Storage: We use local storage technologies, such as HTML5, to store content and preferences. Some of our advertising partners may also use similar technologies to collect and store information.
7.4. Control of Cookies and Preferences
- Cookie Management: You can control and manage cookies through your browser. You can configure your browser to reject all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some sections of our service may not function optimally.
- Advertising Preferences: If you do not want to receive advertising based on your interests, you can opt out using the tools provided by the Network Advertising Initiative or the Digital Advertising Alliance.
7.5. Changes to Our Cookie Policy
- Notifications of Changes: We reserve the right to modify this section on cookies and similar technologies. Any changes will be clearly communicated in our Privacy Policy. We encourage you to review this section periodically to stay informed about how we use these technologies.
8. Changes to Our Privacy Policy
8.1. Commitment to Transparency
Objective: EchoCard is committed to transparency and clarity in all its information handling practices. We understand that our business needs and laws may change over time. As a result, it may be necessary to make modifications to this Privacy Policy from time to time.
8.2. Notification of Changes
- Update Procedure: We reserve the right to update or modify this Privacy Policy at any time and without prior notice. However, we will not make changes that result in less protective treatment of personal information collected in the past without the consent of the affected individuals.
- Notification to Users: Before the changes to our Privacy Policy come into effect, we will notify you through a visible notice on our website or a direct message to your email, providing the opportunity to review the changes before continuing to use our service.
8.3. Access to Revisions
- Availability: The revised Privacy Policy will be published on our website along with the effective date of the new policy. This ensures that you always have access to the latest version of our Privacy Policy, to understand what information we collect, how we use it, and under what circumstances, if any, we share it.
8.4. Acceptance of Changes
- Continuous Consent: By continuing to use our services after changes have been made to our Privacy Policy, you are accepting and consenting to those changes. If you do not agree with any of the updates or modifications, you have the option to stop using our services and close your account.
8.5. Archive of Previous Versions
- Historical Record: We will maintain previous versions of our Privacy Policy on our website so that you can review the changes over time. This provides a transparent record of how our handling of personal information has evolved.
9. Contact
Contact Information
Commitment to Open Communication: At EchoCard, we value open and transparent communication with our users. If you have any questions about this Privacy Policy, or if you need additional information about how we handle your personal information, please do not hesitate to contact us. We are committed to resolving your questions and concerns.
How to Contact Us
- By Email: You can send us an email at [insert email address, for example, privacy@echocard.com]. This is the fastest and most efficient way to get answers to your questions related to privacy.
- By Phone: For those who prefer to communicate by phone, you can call us at [insert phone number]. Our support team is available from [insert operating hours, for example, 9:00 to 18:00], local time.
- By Mail: If you prefer to send a letter, you can address it to the following address: [Insert full postal address]. Although this method may be slower, we commit to responding to all inquiries received by mail.
Online Support
- Help Center: In addition, we invite you to visit our online help center, where you can find answers to frequently asked questions and additional resources about privacy and the use of EchoCard.
Feedback and Suggestions
- User Contributions: If you have suggestions on how we could improve our privacy practices, please share them with us. We value your feedback and are always looking for ways to improve.
Contact Updates
- Future Changes: Any changes to our contact information or the way we handle privacy inquiries will be communicated through our website and updated in this section of the Privacy Policy.